Another thread I ran across this week was from a poster who had a problem with their MOEN brand kitchen single handle faucet. They didn’t know what happened but it had fallen apart and now they were having to do without a kitchen faucet and in a panic. Reference http://www.diychatroom.com/f7/not-sure-what-i-did-my-faucet-44113/ for the whole story. Many kind people jumped to assist in how to go about fixing it because obviously in this day and age none of us can afford to go out and buy a new faucet without just cause. As you can read, my answer was simple CALL MOEN. You see since 1987 Moen has offered a lifetime parts and service warranty on their products and on many occasions I know that if the part isn’t available or the faucet has been discontinued they routinely send you a brand new equivalent fixture. To the best of my knowledge this has now forced many manufacturers to offer the same thing. As you can see the poster did just that and sure enough MOEN sent a new faucet. I read postings daily where people are desperately seeking some missing or broken part for a plumbing fixture without considering that there may be a warranty option. It only takes a 1-800 free call to the manufacturer to see if they can help. Below , provided by the good folks at National Builder Supply, is a list of the customer service numbers for some of the major makers. I keep this close by and refer folks to it often.
Toto- 1-888-295-8134
Danze Customer Service- 1-877-530-3344
Danze replacement parts- 1-888-328-2383
Price Pfister- 1-800-732-8238
Moen- 1-800-289-6636
Grohe- 1-800-444-7643
Matco-Norca- 1-800-443-7526
Delta 1-800-345-3358
Houzer 1-800-880-3639
If the manufacturer of your fixture isn’t listed here simply Google them and seek a contact number. It only costs you a few minutes to possibly save yourself a lot of time and money. Before calling make sure you know who made your fixture and if possible have a digital picture to email to them to help identify the model and problem.
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