I wrote a blog a few weeks ago about a forum thread where the questioner was seeking a part for an ancient Moen shower. I advised the writer to call Moen’s customer service department for help because years ago Moen upped the ante in the fixture business buy instituting their “lifetime warranty” policy. I went on to blog about and include excerpts from their warranty. This policy from Moen has literally forced their competition to match the deal and many have so the next time you have a problem with a faucet or fixture of any kind think warranty. If you had a car problem the first thing you would think is to ask the manufacturer for help and plumbing fixtures are no exception. I have read many examples of companies sending entire replacement units when parts for an older model could not be found.
Here is a list of the toll free numbers for the brands that National Builder Supply carry:
Toto- 1-888-295-8134
Danze Customer Service- 1-877-530-3344
Price Pfister- 1-800-732-8238
Moen- 1-800-289-6636
Grohe- 1-800-444-7643
Matco-Norca- 1-800-443-7526
Delta 1-800-345-3358
Houzer 1-800-880-3639
If your brand isn’t there simply “Google” the brand and look for the “contact us” segment of their web site. Business is tough for all of us these days and customer service is the buzz word. Give them the chance or the challenge to help you with your problem before you rush out and start spending money on replacement parts or before replacing an old fixture.
While we’re on the subject of customer service it is the key to success at NBS so if you are looking to replace or add a new faucet or fixture give them a call at (866) 355-0310.
Did you know they also have Progress lighting fixtures and a full line of beautiful furniture quality bathroom vanities?
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